TERMS OF USE

Your use of the Lynderma Brand Website www.lyndermacorp.com (the “Site”) and all features provided in the Site are governed by the terms and conditions mentioned below (“these Terms”). By accessing or using the Site, you agree to be bound by these Terms.

Lynderma Pharmaceuticals is the Owner of the brand “Lynderma” and the Site. Lynderma is licensed to use and operate the Site and supply products to its customers using the Site. As a User of the Site and its services you are contracting with Lynderma through these Terms.

These Terms are subject to change from time to time. Hence, you are requested to refer to these Terms from time to time on notice of change being given to you. Your continued use of the Site will mean that you accept and agree to the revisions.

Your Profile & security:

Shoppers have to register and login for placing Orders on the Site. As part of the registration process on the Site, Lynderma may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

The personal information / data provided to Lynderma by you during the course of usage of the Site will be treated as strictly confidential and in accordance with the Lynderma Privacy Policy and applicable laws and regulations. Please refer the Lynderma Privacy Policy at https://lyndermacorp.com/privacy-policy/ to understand how LYNDERMA uses personal information.

You shall be responsible for maintaining the confidentiality of your login ID and Password and preventing unauthorized access into your profile. You shall be responsible for all activities that occur under your Login ID.

You agree to:

Immediately notify Lynderma of any unauthorized use / breach of your password or account or where you have reason to believe that your account may be used in an unauthorized manner; and
ensure that you exit from your account at the end of each session.

You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, Lynderma shall have the right to indefinitely suspend or terminate or block access of the Site to you.

Eligibility

Services of the Site are available only in India and to persons resident in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited. In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to Lynderma in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Lynderma only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

Pricing & Availability of Products

Lynderma strives to provide accurate product and pricing information, however errors may occur. Lynderma cannot confirm the price of the product until you make the order. If a product is listed at an incorrect price or with incorrect information due to any technical error, Lynderma shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been delivered. In the event a product is wrongly priced, LYNDERMA may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered, your offer will not be deemed accepted and LYNDERMA will have the right to modify the price of the product and contact you for further instructions using the e-mail address / mobile number provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that LYNDERMA accepts your order and you are debited for the price, the payment may be processed prior to dispatch of the product that you have ordered. If Lynderma has to cancel the order after the payment has been processed, the said amount will be reversed to your credit / debit card account.

PRICES AND AVAILABILITY OF THE PRODUCTS PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF LYNDERMA. LYNDERMA may revise and cease to make available any product at anytime. In the event, LYNDERMA is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. LYNDERMA shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

Colours & Products Description

Every effort is made to display the colours of products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

LYNDERMA attempts to be as accurate as possible in the description of the product on the Site. However, LYNDERMA does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.

LYNDERMA reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.

Cancellation, Return & Refunds

Cancellation by LYNDERMA – If LYNDERMA suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Site, LYNDERMA at its sole discretion could cancel such orders. LYNDERMA will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

For terms applicable for cancellation, returns and exchanges by customers, please see our return policy

Limited License and Use of Site

LYNDERMA grants you limited, non-exclusive, non-transferable, non-sub licensable license to access, and make personal and non commercial use of the Site. All rights not expressly granted to you in these Terms, are reserved and retained by the Site and its affiliates.

LYNDERMA reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

You agree, undertake and confirm that your use of the Site shall be strictly governed by the following binding principles:

That in the event a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by LYNDERMA for redelivery shall be claimed from you.
That you will use the services provided by the Site for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale, conditions of Usage for the product included in the item’s description and will not hold us responsible for your failure to do so.
You shall not use any false address, impersonate any person or entity, or otherwise mislead LYNDERMA by sharing multiple address, e-mail Ids and phone numbers or transacting with malafide intentions.
You shall not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, computer, network, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
You agree that you are responsible for all data charges you incur through use of the Site.
You agree that any grievance related to use of Site must be filed within 15 days after such grievance arose; otherwise, your grievance is permanently barred.

UNAUTHORISED USE OF THE SITE AND ITS CONTENT

You shall not use the Site for any of the following purposes:

Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or web sites connected to the Site.
Downloading the pictures, images, articles, content or any portion of it or copying or gathering through extraction tools or any other means for any commercial use or purpose or training.
Reproduction, duplication, copying selling, visiting, distributing or otherwise exploiting this Site or any portion of it for commercial purposes without the express consent of Owner.
Adopting similar or identically similar Trademarks as that of the Site, framing or use of framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Owner without express written consent.
Use of any meta tags or any other “hidden text” utilizing Lynderma or other trademarks without the express written consent of Owner.

Any unauthorized use terminates the permission or license granted by LYNDERMA.

CHAT FUNCTIONALITY

The Chat Functionality has been provided to help you with any and all Site related queries only and shall not be deemed to be professional advice. Any use of this service shall be subject to the following conditions:

LYNDERMA may suspend the chat service at any time without notice.
LYNDERMA or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
Communication through chat may be stored by LYNDERMA for future reference, and the user of such service will not have the right to access such information at any future date.
While ‘chatting’ you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

INTELLECTUAL PROPERTY RIGHTS NOTICE

LYNDERMA, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of LYNDERMA or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to LYNDERMA. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of LYNDERMA. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Lynderma. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply LYNDERMA endorsement, sponsorship or recommendation of the third party, information, product or service. LYNDERMA is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software.

All software used on this Website is licensed to Lynderma or is the property of Lynderma or its licensees and suppliers and protected by Indian copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Lynderma, one of its affiliates or by third parties who have licensed their materials to Lynderma and are protected by Indian copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of LYNDERMA and is also protected by Indian and international copyright laws

DISCLAIMERS, INDEMNITY & RELEASE

YOU SHALL INDEMNIFY AND HOLD HARMLESS LYNDERMA, ITS SUBSIDIARIES, AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES FROM ANY CLAIM OR DEMAND, OR ACTIONS INCLUDING REASONABLE ATTORNEY’S FEES, MADE BY ANY THIRD PARTY OR PENALTY IMPOSED DUE TO OR ARISING OUT OF CLAIMS BASED UPON YOUR ACTIONS OR INACTIONS, WHICH MAY RESULT IN ANY LOSS OR LIABILITY TO LYNDERMA OR ANY THIRD PARTY INCLUDING BUT NOT LIMITED TO BREACH OF ANY WARRANTIES, REPRESENTATIONS OR UNDERTAKINGS OR IN RELATION TO THE NON-FULFILMENT OF ANY OF YOUR OBLIGATIONS UNDER THESE TERMS OR ARISING OUT OF THE YOUR VIOLATION OF ANY APPLICABLE LAWS, REGULATIONS INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS, PAYMENT OF STATUTORY DUES AND TAXES, CLAIM OF LIBEL, DEFAMATION, VIOLATION OF RIGHTS OF PRIVACY OR PUBLICITY, LOSS OF SERVICE BY OTHER SUBSCRIBERS AND INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER RIGHTS.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. FURTHER NO CLAIM FOR REFUND OR EXCHANGE OR RETURN CAN BY BROUGHT BEYOND THE TIME PERIOD MENTIONED IN OUR POLICY FOR THIS PURPOSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS TERMS UNDER ANY CIRCUMSTANCES WHATSOEVER, LYNDERMA SHALL NOT BE LIABLE FOR ANY INCIDENTAL, ANCILLARY, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOST PROFITS OR INJURY OR DEATH, WHETHER IN CONTRACT OR BASED ON ANY THEORY OF LIABILITY.

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between LYNDERMA. In the use of the Site services and placing orders for purchase of products you are contracting with LYNDERMA

This clause shall survive the expiry or termination of these Terms.

While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the prices), software, products, services and related graphics are provided as is, without warranty of any kind.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of LYNDERMA. Such disclosure, submission or offer of any Comments shall constitute an assignment to LYNDERMA of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, LYNDERMA owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. LYNDERMA will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. LYNDERMA is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. LYNDERMA does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant LYNDERMA the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify LYNDERMA and its affiliates for all claims resulting from any Comments you submit. LYNDERMA and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, LYNDERMA and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

LYNDERMA’S ABSOLUTE RIGHTS & OBLIGATIONS IN CERTAIN CASES

LYNDERMA reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to you.
LYNDERMA may suspend or terminate your use of the Site if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms will survive indefinitely unless and until LYNDERMA chooses to terminate them.
LYNDERMA reserves the right to force forfeiture of any username for any reason as it deems fit to protect LYNDERMA interests or interests of other users.

Failure by LYNDERMA to take an action on your beach of these Terms on any instance shall not preclude LYNDERMA to take action in respect of the same or other subsequent breach at any other point of time.
LYNDERMA shall not be liable for any failure to comply with its obligations caused by weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, acts of God or any other circumstances amounting to Force Majeure (including the operation or disruption of the internet/ telephone systems).
LYNDERMA shall also not be responsible for any loss or damage if it has to discontinue the App in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government or for any other unavoidable reason beyond its control. The participants shall be informed of such discontinuance/ cancellation at the earliest.

For any clarification on these Terms and Conditions, please contactus, LYNDERMA will not be responsible in case any of the terms of the App are misunderstood or misconstrued by the user.
None of the provisions of these Terms shall be deemed to constitute a partnership or agency between users and LYNDERMA and users shall have no authority to bind LYNDERMA in any manner whatsoever;

LYNDERMA accepts no liability for any errors or omissions, whether on behalf of itself or any Third Parties;
Disputes if any, shall be subject to Dehradun jurisdiction only.

Termination

These terms constitute an agreement and is effective unless and until terminated by either you or LYNDERMA. You may terminate these terms at any time, provided that you discontinue any further use of this Site. LYNDERMA may terminate these Terms at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to LYNDERMA. Upon any termination of These Terms by either you or LYNDERMA, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under These Terms or otherwise. LYNDERMA’s right to any Comments shall survive any termination of these Terms. Any such termination of the These Terms shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under these Terms.

FAQ

ORDER STATUS

How can I change address or phone number in Order?

If you wish to change address or phone, you can connect us on sales@lyndermacorp.com. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.

How do I check the current status of my order?

You can review the status of your orders by visiting the “Order History” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.

Once the order is shipped, the order will have a ‘shipped’ status. You can track in detail through the tracking details shared on your registered phone number.

Why is my order not showing?

You can track all your orders from the ‘Order History’ option under ‘My Account’. If your most recent order is not showing after successful payment, please do not worry and contact us on sales@lyndermacorp.com.

What do I do in cases of failed delivery?

In case of any concern with delivery of your order, you can contact us on sales@lyndermacorp.com.

RETURNS AND REFUNDS

Lynderma Return Policy

Returns will not be accepted under the following conditions:

-Product is damaged
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged-
-Product is used or altered
-If request is initiated after 5 days of order delivery.

Please Note: The request will be accepted only if request is initiated within 5 days post order delivery. For questions related to a particular product, you can read the product’s ‘description’ on the Lynderma website for more detailed return policy.

How do I return an item purchased on Lyndrema?

If you wish to return a product, you can follow the process. This process can be done with few simple steps:

Step 1: Within 5 days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email on sales@lyndermacorp.com

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:
– Product is damaged
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

– Serial Number is tampered
– Product is used or altered
– If request is initiated after 5 days of order delivery.

I have received a damaged /defective /wrong product in my order, how should I proceed?

A rigorous quality check process is followed before the products are shipped. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Within 5 days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email (sales@lyndermacorp.com)

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference through an email.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: Returns will not be accepted under the following conditions:
– Product is damaged
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
– Serial Number is tampered
– Product is used or altered
– If request is initiated after days of order delivery.

If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

How can I track my return status?

Once we have received your returned order, we’ll take the necessary action and we’ll update you through email.

When will I get my return refund?

The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.

Can I return part of my order?

Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:-

This process can be done with few simple steps:

Step 1: Within days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email on sales@lyndermacorp.com

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Please Note: Returns will not be accepted under the following conditions:

-Product is damaged due to misuse/overuse
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

-Serial Number is tampered
-Product is used or altered
-If request is initiated after 5 days of order delivery.

If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

How will I get refunded for the returned orders and how long will this process take?

For payments done through credit/debit cards or net banking or Wallet the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

RETURNS AND REFUNDS

Are there any cancellation charges?

There are no separate cancellation charges

How do I cancel an order? (before it has been shipped)

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on sales@lyndermacorp.com.

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions: -Product is damaged due to misuse/overuse -Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged -Serial Number is tampered -Product is used or altered -If request is initiated after days of order delivery.

How do I cancel an order? (Once it has been shipped)

Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered.

-Please do not accept the delivery of the order
-We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition,
-An update will be communicated to you via email.

Cancellation Policy

Cancellation of Orders
Cancellation before Shipment: To cancel an order before it is shipped, write to us on sales@Lyndermacorp.com.

Cancellation after Shipment but not delivered: In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. We will refund your money within 24-48 business hours. An update will be communicated to you via email.

Will shipping charges be refunded if I cancel?

Yes, Shipping charges will be refunded.

When will I get my Refund?

The status of the refund will be shared through an email to you by our team.
In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

How will I get refunded for cancelled orders and how long will this process take?

For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

ORDER PLACEMENT

How do I sign up for a Lyndrema account?

All you need to do is provide us with your name, email address and a password of your choice. Once you do that, you’ll be redirected to your account!

It’s that simple!

What are the benefits of signing up?

Signing up for a Lynderma account will give you substantial benefits and give you a superior experience while shopping. You can:

-Track all past and present orders at any time in one place!
-Receive notifications as soon as any promotion or offer gets live!
-Rate and review products!
-Never fill in your address and payment details more than once!

Do I have to have an account to place an order at Lyndrema?

Yes, you need to create an account to place the order.

How do I place a Lyndrema order?

You can place your order in a few simple steps –

Step 1: Click the ‘Add to cart’ button on the products you wish to purchase and they will be added to your cart Step 2: Log in to Lynderma Account through your email id and phone number, if already registered. Or else, you can also create your account. When you sign up for your Lynderma account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!

Can I edit my order after confirmation?

If you wish to edit your order, you can connect with us on sales@lyndermacorp.com. If your order is not shipped, our team shall make the necessary changes. However, no changes would be possible to make if the order is already shipped!

Can I buy multiple products in a single order?

Sure you can! Just add all the products you wish to buy on to your cart and then click on the “checkout” button.

How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying
– Unique Order ID
– Listing of the item(s) you have ordered
– Shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

Can I ship the products to an address that is different from my billing address?

Yes, Definitely!
You can do so by filling in your address as the “billing address” and the address you wish to ship your order to, as the “shipping address”

Can I leave items in my cart/wishlist for future purchase?

Yes, you can leave items in your cart/Wishlist, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your cart/Wishlist.

Can I order a product that is “Out of Stock”?

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.

– Simply click on the product.
– Once you are on the product page, you will immediately see an option to notify you when the product is back in stock. All you have to do is provide your registered email address.
– Remember, this can only be done if you have a Lyndrema account and are signed in.

SHIPPING AND DELIVERY POLICIES

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, we pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

What is the range of locations to which Lyndrema ships their products?

Lyndrema ships throughout India where courier services are available!

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the tracking details-
– Tracking number
– The courier company that is processing your order.

What is the estimated delivery time?

We dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Are there any shipping charges applicable on my order?

Shipping charges may vary as per the order, it will be displayed while placing the order.

Does Lyndrema have any physical stores?

Yes, Lyndrema has its physical stores!

GIFT WRAP

Can I do a Cash on delivery giftwrap order?

No. We only allow prepaid payments for gift wrap orders

How much do I have to pay for gift wrap orders?

Yay! Gift wraps are for free!

How can I place a gift wrap order?

When you proceed for payment, you’ll see a Notes tab in the Billing Information below the email ID. Enter your requirements in that tab.

AUTHENTICITY AND GENUINESS

How can I be sure that I am buying genuine Lynderma Products from the Site?

We do not accept any grey market products. We only buy our inventory directly from the owner of brand Lynderma or authorized distributors of the brand. Rest assured that the products you buy from this website are genuine and authentic.

What measures does Lyndrema take to ensure the products are not damaged during delivery?

We at Lyndrema maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.

To ensure your products remain undamaged during the shipping process, we package our products in boxes.

Do the storage systems ensure that the quality of the products is intact?

100% of our inventory is kept in our warehouse. We only sell our freshest products.

What about Warranty and Benefit claims of the Products?

The product warranty and benefits claimed for the product as per the manufacturer/brand remain fully valid

MY ACCOUNT

How can I make a Lyndrema account?

Just click on “Account” icon on the top-right hand corner of the page and click “create an account”. Fill in your Name, Email ID & Address. And, it’s done!

How can I save my address on Lyndrema?

You have an option of default address, which you can select while placing an order and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

What if I have forgotten my account password?

When signing in you can click on the forgotten password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

How will my personal information be used

Please refer Lynderma Privicay Policy for the way we deal with and handle your personal information

GENERAL

How do I pay for a Lyndrema purchase?

Lyndrema offers you multiple ways to pay securely. These include:
– Debit and Credit Cards
– Net banking
– Wallets
– UPI

How safe is it to use your debit/credit card or make an online payment on Lyndrema?

We use the 3D Secure payment gateway for card payments and the CC AVENUE payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Lyndrema are processed in an extremely secure environment.

Privacy Notice

#yourdataisyours

We know that you care about your personal data and how it is used, and we want you to trust that Lynderma uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

As you read our Notice, please keep in mind that it applies to Lynderma Pharmaceuticals as defined below.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by sending us an email or submitting a request through the “Contact Us” form on our website.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first.

You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what are your rights and how you can exercise them here.

Who is collecting it?

This Privacy Notice applies to personal data collected by Lynderma in connection with the services and products we offer. References to “Lynderma” in this Notice means any company directly or indirectly owned and/or controlled by them that you are interacting with or have a business relationship with.

This Privacy Notice also applies to Lynderma’s marketing content, including offers and advertisements for Lynderma products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

What personal data is being collected?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Lynderma the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

Personal data you give us directly,
Personal data we collect automatically, and
Personal data we collect from other sources.

Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centers, direct marketing campaigns, sweepstakes and competitions and online through our websites, applications and branded pages on third-party platforms and applications accessed or used through third-party platforms.

You may be asked to provide your personal data when you are in contact with us. Lynderma may share this personal data with each other and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to improve our products, services, content, and advertising.

What purpose do we use your data for?

We collect, process and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalized products, communications and targeted advertising as well as product recommendations to you.

We also create profiles by analyzing the information about your online surfing, searching and buying behavior and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments.

Additionally, Lynderma processes your personal data also using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.

We collect, process and disclose your personal data for the following purposes:

To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
To process and answer your inquiries or to contact you to answer your questions and/or requests;
To develop and improve our products, services, communication methods and the functionality of our websites;
For the purposes of competitions or promotions that you have entered;
To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
For internal training and quality assurance purposes;
To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
To provide personalized products, communications and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the personal data collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimize a service, and does not outweigh your rights as an individual. This legal basis will only be relied upon where there is no less intrusive way to process your personal data. We can assure you that if legitimate interest is used as a ground for processing your personal data, we will keep a record of this and you have the right to ask for this information.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send you samples that you have requested.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under the local anti-money laundering rules.

Profiling

Lynderma uses your personal data to build profiles. We create profiles by analyzing the information about your online surfing, searching and buying behavior and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments. These segments are used by Lynderma to personalize the website and our communications to you (such as showing relevant content to you when you visit our site or in a newsletter to you), and to display relevant offers and advertisements from the Lynderma brands on the Lynderma sites, and via third-party websites. The segments can also be used for third-party campaigns on the Lynderma sites. Lynderma profiles your data where you have provided consent for us to do so; for example, accepting the setting of cookies on your browser online or signing up for email newsletters from one of our brands.

You can withdraw your consent to prevent your personal data being used this way at any time using the manage cookies section of our Cookie Notice or unsubscribing to the use of your email address if you have logged into one of our websites or signed up to any marketing newsletters.

By way of example –

Lynderma collects data, with your consent, from:
- Our websites about what you view and the way you interact with our content;
- Our digital display advertising that we serve to you on social platforms and other publisher’s websites; and
- Forms you fill in online and send to us about what your interests are.
We also track the products you buy when you click on one of our display adverts and go on to purchase something from a selection of our retail partners.
If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
Based on this profile information, we may also give you advertising that we think you will like and want to see as you view content from us or from our network of publishers that we advertise with. Sometimes, with your consent, we may use your current location to serve advertising to you that is to do with promotions or events that are happening nearby that we think you might be interested in.
We may also use information you have provided to selected third-parties and consented to be shared, like your age, gender, life stage, lifestyle and wider interests to identify people who we think will have similar interests to you and who we believe will be interested in similar advertising.

Automated decision-making

In some instances, Lynderma processes your personal data using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data. For example:

Lynderma uses game simulations of science-based behavioral assessments and data science techniques to assess prospective employees. Candidates are required to play a set of games and the behavioral patterns exhibited during game play are assessed by a Lynderma customized algorithm to predict the candidate’s potential for a specific role. This algorithm is regularly tested to ensure it remains fair, effective and unbiased.

We will not make decisions based solely on automated decision making that have significant impact on you. If we do so we notify you and provide you with clear information about our decision to rely on automated processing to make our decision and our lawful basis for doing so. For example, Lynderma processes your personal data using automated means only if it is necessary for the entering into or the performance of a contract with you, or when you have given your explicit consent.

You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

to obtain human intervention;
to express your point of view;
to obtain an explanation of the decision reached after an assessment; and
to challenge such a decision.

Who will it be shared with?

Lynderma shares your personal data internally and with selected third-parties. For example, we share your personal data with third-party service providers, other third-parties, as well as in case of business transfers or legal disclosure.

Lynderma shares your personal data internally and with selected third-parties in the following circumstances:

Third-party service providers. In order to carry out your requests, respond to your inquiries, fulfill your orders, honor coupons, provide you with samples, enable you to participate in sweepstakes or make various other features, services and materials available to you through our websites we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: host or operate Lynderma’s websites, process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other third-parties that participate in or administer our promotions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
Other third-parties. Your personal data will also be used by us or shared with our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, data enrichment (to find out more about our privacy key terms follow the link ) and other offers, as well as product information.
Business transfers. Your personal data will be used by us or shared with Livia Life Sciences for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to Lynderma’s websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third-parties.
Legal disclosure. We may transfer and disclose your personal data to third-parties:
- To comply with a legal obligation;
- When we believe in good faith that an applicable law requires it;
- At the request of governmental authorities conducting an investigation;
- To verify or enforce our “Terms of Use” or other applicable policies;
- To detect and protect against fraud, or any technical or security vulnerabilities;
- To respond to an emergency; or otherwise
- To protect the rights, property, safety, or security of third-parties, visitors to Lynderma’s websites, Lynderma or the public.

How do we protect your personal data?

Lynderma takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

How long do we keep your personal data for?

We will keep your personal data for as long as we need it for the purpose it is being processed for.

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

What are your rights?

Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
- to obtain human intervention;
- to express your point of view;
- to obtain an explanation of the decision reached after an assessment; and
- to challenge such a decision.

Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

How do you contact Lynderma?

If you have any questions or concerns about Lynderma’s Privacy Notice or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please do so by sending an e-mail or submitting a request through the “Contact Us” form on our websites.

When a privacy question or access request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant Supervisory Authority in your Country. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

How do we keep this notice up to date?

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

We will not reduce your rights under this Privacy Notice without your consent.

Additional Privacy Terms or Notices

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.

Cookie Notice

#yourdataisyours

At Lynderma, we respect your concerns about privacy and value the relationship that we have with you.

Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use at Lynderma allow our website to work and help us to understand what information and advertising is most useful to visitors.

Please take a moment to familiarize yourself with our cookie practices and let us know if you have any questions by sending us an e-mail or submitting a request through the “Contact Us” form on our websites.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then read about these keys Who is collecting them?

By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Notice.

This Cookie Notice applies to any websites, apps, branded pages on third-party platforms (such as Facebook or YouTube), and applications accessed or used through such websites or third-party platforms (hereinafter, “our websites”) which are operated by or on behalf of Lynderma. References to “Lynderma” in this Notice means the companies within the Lynderma Group including subsidiaries, affiliates, joint ventures, and franchises that you are interacting with or have a business relationship with (hereinafter, “Lynderma Group”).

By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Notice. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly, disable the cookies that we use or not use our websites at all. If you disable the cookies we use, this may impact your user experience while on the websites.

The section below summarizes the different types of cookies we use on our websites, together with their respective purpose, and provides you with the ability to manage these cookies.

Lynderma will only collect, use or disclose your personal data where it is fair and lawful to do so.

For a more detailed understanding of how we use personal data collected by Lynderma cookies, please refer to our Privacy Notice.

What does cookie mean?

Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information that are downloaded to any internet-enabled device – such as your computer, smartphone, or tablet – when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, generally improving your online experience, and helping us to offer you the best product and services.

There are many types of cookies. They all work in the same way but have minor differences. For a detailed list of cookies used on our websites, please refer to the below relevant section.

What purpose do we use cookies for?

We use cookies to make Lynderma websites easier to use, to deliver a personalized experience on our websites, and to better tailor our products, services, and websites to your interests and needs. Cookies are used to help speed up your future activities and your experience on Lynderma websites.

The cookies you consent to, are also used to collect your personal data which we then profile into audiences so that we can deliver targeted advertising tailored to your interests and limit the number of times you see an advertisement. For more detailed information about the profiling activities Lynderma undertakes with your personal data for advertising, please see our Privacy Notice.

We also insert cookies in emails and newsletters to improve our content and advertising.

Lastly, we use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our websites and to help us improve their structure and content, and also help us measure the effectiveness of advertising campaigns on Lynderma and non-Lynderma websites.

More detailed information about the types of cookies we use and for what purposes, can be found in the below relevant section.

How can I control or delete cookies?

There are many ways to manage your cookies:

You can refuse your consent;
You can disable Lynderma or third-party cookies by use of your browser settings (see how here); or
You can use our cookie management tool to disable Lynderma or third-party cookies (see how here).

Control via your browser settings

Most internet browsers are initially set up to automatically accept cookies. If you do not want our websites to store cookies on your device, you can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. You can also withdraw your consent to cookies by deleting the cookies that have already been stored.

If you disable the cookies that we use, this may impact your experience while on the Lynderma website, for example you may not be able to visit certain areas of a website or you may not receive personalized information when you visit a website.

If you use different devices to view and access the Lynderma website (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

There are also software products available that can manage cookies for you.

You can also use www.ghostery.com to evaluate the use of cookies used on our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Control via our cookie management tool

You can disable Lynderma or third-party cookies by use of our cookie consent tool.

Switching off tracking cookies, for example, ensures that Lynderma will no longer track your online behaviour. However please note that opting-out from tracking cookies does not necessarily mean that you will receive less Lynderma advertising. It just means that the advertising you receive will not be tailored to your interests.

· What cookies do we use?

The cookies used on Lynderma websites may be generally categorized as follow:

Necessary Cookies. These cookies do not identify you as an individual.
Performance Cookies. These cookies do not identify you as an individual.
Functionality Cookies. The information these cookies collect may include personal data that you have disclosed.
Targeting or Advertising Cookies. Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.
Third-Party Cookies. Based on the type of cookies used by the relevant third party, the information these cookies collect may include personal data.

The cookies used on Lynderma websites may be generally categorized as follow:

Necessary Cookies. These cookies are essential to make Lynderma websites work correctly, they enable you to move around our websites and use our features. Without these cookies, services like shopping baskets cannot be provided. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
- Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of the website, or parts of it.
Performance Cookies. These cookies collect information about how you use our websites, for instance which pages you go to most often, the time spent on our websites, and any issues encountered, such as error messages. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. This helps us improve the performance of our websites.
- Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality Cookies. These cookies allow our websites to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. These cookies may also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. Similarly, they may be used to keep track of what featured products or videos have been viewed to avoid repetition, and to enable you to play games and engage with social tools, such as blogs, chatrooms and forums.
- Do these cookies collect personal data/identify me? The information these cookies collect may include personal data that you have disclosed. If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.
Targeting or Advertising Cookies. These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on Lynderma and non-Lynderma websites. They remember that you have visited one of our websites and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third-parties.
- Do these cookies collect personal data/identify me? Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.
Third-Party Cookies. We use a number of partners that may also set cookies on your device on our behalf when you visit our websites to allow them to deliver tailored Lynderma advertising within their domains, for example Facebook and Google DoubleClick. We endeavour to identify these cookies before they are used so that you can decide whether you wish to accept them or not. We also use a number of partners to provide digital experiences and functionalities on our websites. For example, while browsing Lynderma websites you may be served cookies from third-parties who provide some of its features on our websites (e.g., a YouTube video), although you have withdrawn or declined your consent to our cookies. This happens because you have directly given your consent to the use of their cookies. In such cases, you should directly withdraw your consent on the relevant third-party website.
- Do these cookies collect personal data/identify me? Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal data.

Duration of the cookie we use

In terms of duration, we may use two different types of cookies on our websites:

Session Cookies. These cookies are temporary cookies that remain on your device until you leave our websites; or
Persistent Cookies. These cookies remain on your device for much longer or until you manually delete them (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as your browser settings, as stated below).

Refund & Cancellation Policy

Order Cancellation Policy

Cancellation of Orders

To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on sales@lyndermacorp.com

Cancellation after Shipment:

In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.

Return/Exchange Policy

The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:

Product is damaged due to misuse/overuse
Product is used or altered by customer
If request is initiated after 5 business days of order delivery

Refund (For Returns/Cancellations)

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.